idlidu — Grievance Officer and Redressal
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Version: 2026.09.15-owner-approved
Date: 15 September 2026
Status: OWNER-APPROVED FOR PUBLISH — not counsel-reviewed.
        Effective 15 September 2026. Added after the counsel-reviewed
        platform pack (docs 02-06); review status differs deliberately.
Related: Terms §16 (governing law, Nashik) · Privacy · Refund and
         Cancellation · Delivery and Fulfilment · AUP

Published under Rule 3(2)(a) of the Information Technology (Intermediary
Guidelines and Digital Media Ethics Code) Rules, 2021, and under the Consumer
Protection (E-Commerce) Rules, 2020.

1. Officer

  Name         Manish Jagdish Thatte
  Designation  Grievance Officer (sole director of the operating company)
  Company      Saptarang Ventures (OPC) Private Limited
  CIN          U43900MH2023OPC413456
  Address      C-102, Acropolis Apartments, Thatte Nagar, Gangapur Road,
               Nashik – 422005, Maharashtra, India
  Email        [email protected]

Put the word "Grievance" in the subject line so the complaint is routed on
the statutory clock below rather than treated as ordinary founder mail.

That address is the only published contact channel. There is no phone line
published because there is no phone line answered, and we will not print a
number we do not pick up.

2. What to send

To be actionable a complaint should carry:
  - your name and an email address we can reply to;
  - the URL, Dataset / track, Key prefix, or payment reference concerned;
  - what happened, and what you want done about it.

Do not send a full Key. The prefix (idl_ plus the first few characters) is
enough to identify it, and a Key that has been emailed should be treated as
compromised and rotated.

3. Redressal timeline

  - ACKNOWLEDGEMENT WITHIN 24 HOURS of the complaint reaching the address
    above.
  - DISPOSAL WITHIN 15 DAYS of receipt, with reasons for the decision taken.
  - Complaints in the narrow categories the IT Rules single out — content
    exposing a person's private area, showing them in full or partial nudity
    or in a sexual act, or impersonating them, including artificially
    generated material — are acted on WITHIN 24 HOURS of a valid complaint.
  - Where a complaint is really a refund request, 06-REFUND-CANCELLATION.txt
    decides the outcome and this document decides the clock.

These timelines are the statutory ones and they bind us. They are separate
from ordinary product support, which is founder mail on the same address,
answered in days, with no SLA attached (Terms §5).

4. What this channel covers

  4.1 Billing and payments — a charge you do not recognise, a plan paid for
      and not delivered, a refund we declined, a Key that never arrived.
  4.2 Access — Keys, quotas, rate limits, suspension or termination.
  4.3 Content — material published on idlidu surfaces that is unlawful,
      infringing, or in the categories named in §3. This includes a request
      by a site owner about how an Upstream surface of theirs is observed,
      archived, or represented in a Dataset; the bot-side routes and opt-out
      are in 05-BOT-CONTACT.txt and reach the same person.
  4.4 Privacy — access, correction, deletion, withdrawal of consent. These
      can also go straight to the routes in 03-PRIVACY-POLICY.txt; either way
      they land with the same person.
  4.5 Acceptable use — reporting misuse of the Service by someone else
      (04-ACCEPTABLE-USE.txt).

5. What this channel is not

It is not a support desk, and it is not a route to a consultancy or analysis
SKU we do not sell. Using the word "Grievance" on an ordinary product
question does not create an obligation we have not undertaken; it will be
answered as product mail.

It is also not the place to dispute a Dataset's methodology as such.
Methodology is published per Dataset; disagreement with a documented method
is feedback, and welcome, but it is not a grievance unless the Dataset does
not behave as its own published methodology describes.

6. If you are not satisfied

If the decision does not resolve the matter, every remedy you already had
remains open: consumer forums, the National Consumer Helpline, or the courts
of Nashik, Maharashtra as set out in 02-TERMS-OF-SERVICE.txt §16. Using this
channel first waives nothing, and we will not ask you to waive anything as a
condition of using it.

7. Changes

We may update this document. Material changes will be posted on
https://www.idlidu.com/legal/grievance/.